Resort Shop Frequently Asked Questions

Got a question about airport transfers? Click here to see the dedicated FAQs

Still have question? Contact our Resort Team: info@chamonixallyear.com

How do I order?

Browse the Resort Shop to see the range of products and services that we offer – equipment hire, activities, lift passes, airport and in-resort transportation – you can order as many products and services as you like! We've tried to think of everything to help you plan your holiday now, so you can relax and start enjoying your holiday as soon as you arrive.

For some products and services, like ski hire or lift passes, you will need to enter your dates of stay and where you’re staying to see the rates which apply. Once you’ve finished shopping, click on View basket to check your order and Proceed to the next step. Create your account, fill in your personal details and follow the steps to confirm your order – it’s that simple! Next time you come back to add a new order, just log in using the same details and start shopping.

Lift passes:
Choose your lift pass (Winter: Mont Blanc Unlimited or Chamonix Le Pass / Summer: Mont Blanc Multipass only) and tell us how many passes you need and for how many days.

Enter the names of your party and decide if you would like to add insurance (winter only). The cost of the compulsory smart card will automatically be added to your order. Remember to upload everyone’s photos where applicable.

Winter ski hire:
Browse our ski hire section to choose the equipment that works best for you. You will see that we have provided colour codes next to each option so you can select equipment suitable to your skiing level (green and blue for beginners, red and black for advanced skiers). We offer ski and snowboard packages, as well as specialist back-country and off-piste options, helmets and accessories. Just select the tabs to explore all of our equipment and then provide your details so we can have the correct sizes set aside for you on arrival at the hire shop. If you need to change the size of your kit, this can be done directly with the shop when you are in Chamonix, in accordance with our Terms and Conditions.

 Lessons and activities (winter and summer):

Browse our winter or summer shops to see the huge range of activities and lessons which we offer. For lessons, make sure you indicate your level and your preferred start time if applicable. In winter, please also specify if you are a skier or snowboarder. If you are unsure about what to book call us or email our in-resort managers prior to booking at relax@chamonixallyear.com for advice.

Airport transfers:
To book onto one of our airport transfers, simply complete the online form and you will receive a quote immediately from our website. You can then decide to go ahead and pay directly online, or you can save your quote and come back to our site at a later date to book. Where a referred notification is received a Chamonix All Year member of staff will be in contact to discuss your booking. 

Within 24 hours of having booked and paid for your transfers you will receive an email from us containing your receipt of payment. Then the week before your dates of travel, you will be sent another confirmation email which is your ticket to travel, and will contain final arrangements. Click here to view our dedicated transfer FAQ's section.

Guest services:
Browse the shop to explore the wide range of products and services we offer. Different packages are available; choose one and the number of people interested. 

How do I use the Shopping Basket?

As you shop and select your products and services you will see a summary of these items listed in the Shopping Basket in the green box on the left of your screen. You can opt to change your arrival date into Chamonix, clear your basket and start again or View Basket or Confirmed orders when you want to go ahead and place your booking and make payment.

How do I pay?

Payments are made simply and securely online via the booking page. The total order and amount payable will be shown on your order confirmation email and you will receive a separate email receipt and payment confirmation email once payment has been made.  If you have already paid for your accommodation through Chamonix All Year Limited by card we will need to collect your card details again as we do not keep them on file.

We can accept VISA and MasterCard debit or credit cards. Once you have made your payment online you will receive an email with your receipt of payment from us.

Our payment options are flexible: you can pay for all of the items at once or you can choose to split your payment; you and your friends can opt to pay together or individually. Full payment can be made at the time of booking or up to 14 days before arrival. If you wish to pay at a later date, just log back in to your booking via the shopping basket and follow the link to our secure payment page. If you prefer, you can call our offices and we can take your card payment over the phone.

How many days do I need to book in advance?

You can book online or add more items to your order online up to 4 days before your holiday starts. If you want to add anything to your order within 4 days of your arrival, you must contact the Resort Team to see if this may still be possible; please call the team or email relax@chamonixallyear.com.

What happens if I need to change my order?

If you need to change your order, call our Resort Team or email on relax@chamonixallyear.com and we’ll try to accommodate your request with our Partners. In accordance with our Terms and Conditions, however, once your booking has been confirmed with our Partner/s, you may not be entitled to a partial or full refund. It is at the sole discretion of the Partner/s and will be dependent on the type of booking made and the time left before that booking is due to start. An admin fee may be applicable. All charges and potential refunds must be agreed by you prior to any formal amendment to your booking.

How can I collect my lift passes?

Your lift passes will be delivered conveniently upon arrival when one of our Resort Team members greets you at your accommodation or if you are not staying at one of our properties you can meet us at our offices. This will be confirmed to you.

Will my ski hire / equipment shop be close to my accommodation?

Yes, we work in partnership with a number of reputable ski hire shops within the Chamonix valley. When you tell us where you will be staying our team will then select the closest one to you and your order will be given to that particular shop. If we don’t have a convenient partner shop nearby, your equipment will be delivered to your accommodation for you. Our delivery partners carry a range of equipment and sizes with them, so you will get the most appropriate equipment for you even if that is different to what you ordered. The only time this may not be the case is if you select specific specialist equipment as we may have to then direct you to the specialist hire shop.

When can I pick my hire equipment up?

If you’re arriving early in resort on your ‘ski hire start date’ you can pick up your order when you arrive and get on the slopes straight away. Please note that most ski hire shops are closed over lunch. If you arrive in Chamonix the day before your ‘ski hire start date’, please remember to tick the box at the start of your order if you would like to pick up your equipment between 4pm and 7pm that day.

How do I get all the information for my lessons, activities and resort transport?

Your lesson, activity or resort transport will be confirmed by email once everything has been confirmed with our partners. Your ski lesson / activity booking is provisional until you have received confirmation from us. You will be greeted on arrival at your accommodation by one of our in-resort team members who will give you an envelope summarising all the relevant details (meeting point, contact phone numbers etc.) of your booking as well as an exchange voucher / map if applicable. If you are not staying at one of our properties you can meet us at our offices. This will be confirmed to you.

Not staying in Chamonix All Year accommodation?

If you are not staying with Chamonix All Year, please call or email our Resort Team at relax@chamonixallyear.com and we can make arrangements to get your lift passes and all the information for your activities to you.

Will I get a refund if I need to cancel my booking?

If you need to cancel your booking or part of it please contact our in-resort team on relax@chamonixallyear.com. In accordance with our Terms and Conditions you may be entitled to a refund in part or full, however, an admin fee of 30€ may be applicable and the amount of refund will be dependent on the type of booking made and the time left before that booking is due to start.