Terms and Conditions for Airport Transfers

SARL Chamonix All Year - Terms and Conditions for Airport Transfers

The English version of the T's & C's is provided for your information. The legally binding terms and conditions is the French version. 


1.1. “SARL Chamonix All Year” (SARL CAY) refers to the Society with Limited Responsibility (Société à Responsabilité Limitée), registered at 91 chemin des Lupins, 74400 Chamonix, registered with the Chamber of Commerce of Annecy, SIRET 524 146 842 (TVA: FR19524146842).

1.2. “Client” refers to a natural or legal person who buys a transport ticket through SARL CAY

1.3. “Group” refers to all those people travelling under one and the same booking. 

1.4. “Passenger/s” refers to any person who made a reservation and is actually travelling. 

1.5. "Operator" refers to the transport section of SARL Chamonix All Year or a third party or agents of SARL Chamonix All Year.

General Information

These conditions are intended to detail for Clients the Terms and Conditions which apply to transport tickets from SARL CAY as well as the conditions of execution of the corresponding transport services.  

They apply to all purchases of transport tickets made through SARL CAY, either by internet, telephone or in the shop. 

In the event that the transfer is provided by a third party on behalf of SARL CAY, the Client will receive the separate conditions of carriage of that company, which will apply. 

Description of Service

SARL CAY provides Clients with a shuttle transport service, mainly between Geneva airport and the Chamonix valley. 

Other destinations can be offered on request from Clients: e.g. Milan, Lyon, etc. 

The Client, having taken note of the rates in force on the planned date of travel, as well as these Terms and Conditions, has the possibility to book this service. 


The Client must buy a ticket 15 minutes before the start of the transfer, subject to availability. 

The Client must provide:
 The exact address of pick-up
 The destination
 The date and time of his/her flight
 The number of passengers

In case of a change of address for pick-up and/or drop-off, this must be communicated to SARL CAY 48 hours before the time of the originally scheduled pick-up time. 

SARL CAY reserves the right to charge an amendment fee of 20 euros. 

The Client must make every effort to provide accurate information at all stages of the order. 

Once the choice is made and having reviewed these Terms and Conditions, the Client will proceed to payment. 

An acknowledgement of receipt, showing all the elements of the Order, will then be sent to the Client. 

This acknowledgement will include a booking number, which the Client may be required to give to the driver on the day of the transfer. 

A text message confirming the departure time of the transfer will be sent to the Client, the evening before the transfer, at 6pm. 

Financial conditions

Rates are quoted in euros includes all taxes (TTC).

They are subject to change at any time by SARL CAY.
The rate applied to a given order is the one which is in force at the time of ordering. 

Cancellation and refunds

The purchase is final after payment has been made by the Client. 

Bookings of “standard shared transfers” are non-refundable. 

However, some other tickets may be eligible for refunds under certain conditions:

Bookings of “premium shared transfers” are refundable in part if a written cancellation is sent to the office of SARL CAY more than 72 hours before the scheduled time of the transfer. The date and time of receipt of the letter by SARL CAY are admissible. 

In that event, 20% of the booking amount will be deducted from the amount to be refunded, as well as 20 euros admin and bank charges. Any cancellation made less than 72 hours before the transfer is non-refundable. 

Booking of “private transfers” are refundable in part:
 80% if a written cancellation is sent to the office of SARL CAY more than 10 days before the scheduled date of the transfer. The time will be counted from the date that the letter is received by SARL CAY. In that event, 20% of the booking amount will be deducted from the amount to be refunded, as well as 20 euros admin and bank charges.
 50% if a written cancellation is sent to the office of SARL CAY between 4 and 10 days before the scheduled date of the transfer. The time will be counted from the date that the letter is received by SARL CAY. In that event, 20% of the booking amount will be deducted from the amount to be refunded, as well as 20 euros admin and bank charges.
 Any cancellation made less than 4 days before the transfer is non-refundable.

Upon request from the Client, SARL CAY can provide a letter which states the cancellation fees paid. 

In case of loss and/or failure to use the ticket/s ordered on their scheduled date, the ticket/s shall not be exchanged or refunded. 

Conditions of carriage

CAY SARL reserves the right to use another transfer company in order to carry out the service. 

Validity of transport tickets: each ticket and/or booking number is valid only for the date, time and route mentioned. It cannot be accepted on a date or for a different route than those reserved. 

Inspection: the identity, tickets and/or booking number must be given to the driver when boarding the vehicle. 

The driver is authorised to refuse access to anyone who is not able to justify a reservation. 


SARL CAY is duly insured for the journeys undertaken in its vehicles, with ALLIANZ insurance. 

Passenger behaviour

The passenger undertakes to abstain from any behaviour which may compromise his/her security, that of other passengers, and/or their comfort. 

Notably, passengers are forbidden to:

Smoke in the vehicles
Eat in the vehicles
Consume alcohol
Hinder the driver
Damage the vehicles

These behaviours are the responsibility of the passenger and will require him/her to pay damages to SARL CAY. 

In any event, SARL CAY cannot be held responsible for any delays caused by the conduct of some passengers or for damages caused to other passengers. 


All passengers without exception must clearly label all their luggage with the owners’ name, destination address and home address. 

All passengers are limited to TWO items of luggage only on all transfers. 

SARL CAY does not accept to transport luggage whose value is above 800 euros. 

“Over-sized” baggage e.g. a pair of skis or a snowoard, a bok (in a suitable carrying bag), bag of golf clubs, parapente wing etc. may be authorised, subject to being clearly stated at the moment of booking and provided that there is space available in the vehicle. 

In any event, oversized baggage will be considered as one of the two items of luggage authorised and mentioned above. 

Packages of materials which are dangerous, flammable or likely to inconvenience other passengers or harm their safety cannot be accepted. 

Loss or damage to luggage

Luggage remains under the sole responsibility of the passenger. 

It is up to the passenger to ensure, upon leaving the vehicle, that he does not forget any of his belongings or luggage. 

SARL CAY cannot be held responsible for theft or damage to baggage or personal belongings left or forgotten in the vehicle. 

Only where fault is duly proven can SARL CAY be held liable. 

SARL CAY will only compensate for damage for which it is being held responsible if the amount of the damage is reasonably justified; in the absence of proof, the lump sum payable shall be the sum of 300 euros per passenger and compensation paid shall, in any event, be limited to the sum of 800€

“Over-sized” baggage

All “over-sized” baggage should be declared at the time of booking. 

SARL CAY reserves the right to charge for additional luggage, equivalent to the price of  a place in the vehicle, if the luggage has not been duly declared in advance. 

Payment should be made, by bank card, before any loading of luggage into the vehicle. 

Bank card details will be sent to SARL CAY, who will then send a receipt by email.  

In the event that this type of luggage has not been declared at the time of booking, SARL CAY can refuse to transport it if there is not enough available space in the vehicle. 

It is then up to the passenger to organise transport for this luggage him/herself. 

In any case, SARL CAY cannot be held responsible for delays or damages caused by the delivery of this baggage. 

Transport of children

Any person aged under 18 years is considered to be a child. 

It is compulsory to reserve a seat for all children and babies, regardless of age. Each child must travel in their own seat. 

European legislation requires every child less than 1.35m tall to travel in an appropriate booster seat. 

It is the responsibility of the Client and/or passengers to have appropriate booster seats for their children. 

If the Client or passenger does not have an appropriate child seat, SARL CAY will refuse to transport the child and one of his/her companions. 

In this event, no requests for refunds or compensation will be granted. 

Under certain conditions, SARL CAY may provide, free of charge, booster seats conforming to E/CE R44/04 standard. 
• If the Clients request them at the time of booking
• If the seats are available
• If SARL CAY has confirmed the availability of the seats

It is the responsibility of the parent or guardian of the child to secure him/her in his seat or booster and to ensure that s/he is safely placed. 

For seats or boosters provided by SARL CAY, the staff may seat and secure the child. 

It is the responsibility of the parent or guardian of the child to ensure that s/he is safely placed. 

In the event that the parent or guardian is not satisfied with the safety seat, they can refuse to travel with SARL CAY. 

SARL CAY will therefore refund the price of the seats, up to the child’s place and that of his/her parent or guardian. 

The Client and/or passenger will be responsible for reorganising his/her own means of transport. 

No other compensation will be due. 

Children less than 12 years old are not allowed to travel in the front of SARL CAY vehicles. 

Children less than 16 years old are not allowed to travel along without a parent or guardian. 

Children between 16 and 18 years are responsible for securing their own seatbelts. 

Parents or guardians are responsible for the conduct of their children on board SARL CAY vehicles and will be held responsible for any damages caused in any way by said children, in accordance with article 1384 of the Civil Code (code civile).


It is compulsory to wear a seatbelt. Any passenger who refuses to conform to this rule will be denied transport by SARL CAY, with no refund or compensation due. 


SARL CAY does not transport animals, even pets.

Passenger delays boarding SARL CAY vehicles

Clients or passengers undertake to inform SARL CAY of any delay which may affect their arrival time and their boarding of the SARL CAY shuttle. This includes, but is not limited to, flight or train delays, loss of baggage by the airline, customs inspections, strikes by airport staff.

Any delay or change to the schedule should be reported to SARL CAY, by telephone, on one of the following numbers: UK +44 (0) 203 384 1801, France +33 (0) 481 680 104 ou +33 (0)6 98 80 74 40.

During this call, the Client and/or passenger must provide the following information: the name of the person who made the booking, the flight number and the estimated arrival time. 

In case of passenger delay, whatever the reason, SARL CAY will proceed with cancellation of the booked transfer. 

The Passenger will not be entitled to any refund or compensation. 

The passenger should then organise his/her transport him/herself. 

In some cases, a new transfer may be offered to the Passenger, subject to availability, on the condition that the Passenger pays the price for this new journey. 

As an exception, if the transfer booked is “private” or “shared premium” and the passenger is delayed by 60 minutes compared to the time of the initial transfer booking, no additional fees will be charged for the wait. 

Beyond a delay of 60 minutes, the passenger will have to pay fees of 20 euros per hour, up to a maximum of 6 hours. 

These fees should be paid before the departure of the vehicle, by bank card. A receipt will be send by SARL CAY by email. 

At the end of the 6 hour period, the passenger will be considered to have missed the transfer. No refund or compensation of any kind will be due by SARL CAY. 

If SARL CAY is not able to wait for a client/passenger who has booked a “private” or “shared standard” transfer, an alternative transfer will be offered at no additional cost to the passenger and/or client. SARL CAY reserves the right to organise this transfer will another transfer company. 

Departures from resort

Passengers must be ready and waiting for the SARL CAY vehicle at the specified time of pickup, at the pickup point specified in the confirmation email or text message. 

The passenger must be watchful for the arrival of the SARL CAY vehicle and may him/herself visible to the driver. 

SARL CAY has a 30 minute time slot after the pickup time, to come and collect the passenger/s. 

If at the pickup time and during the 30 following minutes, the passenger is not ready and waiting for the vehicle at the agreed pickup point, or does not make him/herself visible to the driver, the booking will be automatically cancelled. 

The passenger will not be entitled to any refund or compensation. 

S/he is responsible for organising his/her own transport. 
If the passenger wishes to take advantage of a new transfer with SARL CAY, s/he will have to make a new booking and pay for it. 

Once the period of 30 minutes has expired, if the passenger is still waiting for the SARL CAY vehicle, s/he should call the number indicated on the receipt. Any useful information will then be provided by SARL CAY. 

SARL CAY strives to meet the schedules times. 

However, for circumstances beyond its control, including weather conditions or traffic, SARL CAY may be forced to change the schedule. 

SARL CAY therefore undertakes to inform the passengers within a reasonable time. 

Passengers must ensure that they have provided SARL CAY with a telephone number at which they can be reached for the duration of their stay. 

If SARL CAY cannot reach the passengers, SARL CAY will not be held responsible for any delays caused. 


Each booking is nominative and therefore not transferable. 

For groups, the booking is made in the name of one person, acting on behalf of all members of the group. 

SARL Chamonix All Year’s obligations

SARL CAY will make every effort to ensure that the vehicles leave at the scheduled time (subject to the 30-minute period mentioned in the previous paragraph) and that they reach their destination at the scheduled time. 

SARL CAY cannot be held responsible in any way for delays due to events beyond its control and equivalent to force majeure. 

The below is a non-exhaustive list of events which may be considered as cases of force majeure:

Vehicle breakdowns, given that SARL CAY’s vehicles always have their servicing up-to-date but cannot be guaranteed to be free from mechanical damage. 
Exceptional or severe weather conditions – snow storms, avalanches
Natural disasters
Accidents on public roads, causing delays
Unforeseen traffic jams or dense traffic
The vehicle being delays or stopped by police or an agent of the state, etc.

In the context of such events, no refund or compensation will be due by SARL CAY.

In the event that an alternative route could be taken to reach the destination, passengers will then be offered the following options: continue the journey with SARL CAY and assume any additional costs that may be charged to them or cancel their trip (see the section on cancellations). 

Changes to the contract terms

SARL CAY reserves the right to unilaterally change these Terms and Conditions. The new conditions will apply to all purchases made after they come into force and only the new version will prevail between the parties. 

Data protection

SARL CAY works with other partners, agents and operators. 

By using the services of SARL CAY, the Client expressly authorises the disclosure of his/her personal data, including contact details, to the partners, agents and operators of SARL CAY. 

The information provided to such third parties will only by used by the partners, agents and operators for the purposes for which it has been communicated.  

SARL CAY undertakes to protect such data under the conditions set out under “Security – Confidentiality” of this website.

Third parties and agents

CAY SARL reserves the right to make use of third-party companies or agents for subcontract transfers.

In this case, no additional cost will be applied to the Customer / Passenger.

SARL CAY will ensure that the contractor is properly insured.

The terms and conditions of the subcontractor will apply.


Any complaints must be made within thirty days from the date of transport by email to marcus@chamonixallyear.com. Complaints may only be considered when this procedure has been followed. 

SARL CAY will endeavour to respond within thirty days.

Applicable Law

These Terms and Conditions are subject to French law. Any dispute relating thereto shall be brought before the relevant French courts.

SARL Chamonix All Year Terms and Conditions updated 16th January 2015

© SARL Chamonix All Year 2015

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